Sandra went to Doctor Shienbaum for implants, changing her size from a medium C to a full D. Before going to Doctor Shienbaum, Sandra looked at 8 different places.
“It was my dateline,” she said about her choice, “because I was going to start working soon. I need to get this done. When I made the first phone call, the kindness- it just got me.”
“You didn’t see me as a patient,” Sandra said to Doctor Shienbaum, “you saw me as a human being.”
“When I came today,” she said about her testimonial, “I felt like I was not a patient. I kind of like that because it makes me feel special which I am special, but it makes me feel better…You know ?”
Sandra noted that Doctor Shienbaum listened and heard her needs clearly. He would ask her if he understood what she wanted correctly, and then explain how that decision would play out in an overall plan.
“It was like a decision making a decision,” she said, “it was a good relationship. We built that relationship.”